How the PSA is Operating in a COVID-19 Environment

02 April 2020

The PSA remains fully operational and fully committed to supporting, representing and advocating for PSA members during these difficult times.
It is business as usual at the PSA - our top priorities remain protecting the jobs and the safety and health of our members, staff and the wider community.
We are operating differently but remain fully staffed and equipped to continue our work in supporting members while they provide the public services our community depends upon.

Most PSA staff are now working remotely while maintaining all PSA services for members.
A summary of how the different functional areas of the PSA are operating follows:
Member Benefit Centre
As advised last week the walk-in PSA Member Benefit Centre has closed due to the COVID-19 situation. All Member Benefit services are still available except buying and recharging Metro Cards. Members can access the full range of discounts available, including e-gift cards, by clicking here.
Our membership staff are mostly working remotely, but are operating in the usual way. Please feel welcome to continue to raise all membership enquiries by email to or by phone on 8205 3200.
PSA Organisers
All PSA Organisers are working remotely. They can be contacted by email and mobile and also have video conferencing capacity.

They will be sending updates to members regularly and keeping in close contact with your Worksite Representatives, including holding regular Zoom meetings to work through local workplace issues.

PSA Worksite Representatives have a crucial role keeping members connected to their union and are doing a wonderful job. This is so important at a time when members are dispersed or super busy. If you do not have a Worksite Representative in your worksite or work group then perhaps you could step up, even if it is only for this period. This will help us all keep in touch. If you are interested in being a Worksite Representative, please contact your PSA Organiser.
Members’ Rights Hotline – 8205 3227
Our Members’ Rights Hotline is keeping a full service operating but you may need to leave a message for a call back rather than being put directly through to a Hotline Team Member. Our team will give you a call back within a relatively short timeframe.

Alternatively you can send an email to with your name, phone number and a brief outline of your enquiry and the team will be able to provide you the advice you need.

If something comes up at work and you need some support and advice do not hesitate to contact the PSA Members’ Rights Hotline.

The PSA Members’ Rights Hotline operates from 8:45am – 5:00pm, Monday to Friday.
Industrial Officers
All PSA Industrial Officers remain available by email and on their mobile phone to continue to assist you with individual and group industrial issues. They will be trying wherever possible to arrange any necessary meetings with you and management remotely.

If a new matter arises in your workplace please contact our Members’ Rights Hotline in the first instance, preferably by email to or by telephone on 8205 3227.
Advocacy and Representation
The PSA continues to make representations and to advocate for members with relevant political leaders; the Commissioner for Public Sector Employment and her Office; senior Industrial Relations and Policy Branch; Chief Executives; senior managers, and managers in agencies.

We also have senior representation on the SA Health COVID-19 task force where we have been able to advocate for, and clarify, guidelines for leave, working from home, protection at work and support for our most vulnerable members.
We are responding to a large number of calls and emails from members to ensure local managers are adhering to these guidelines.
Now more than ever, it is vital to have the protection of your union and for your colleagues to join the PSA if they have not already done so. They can join online here.
The PSA has ceased all face-to-face training and is currently developing the necessary changes to allow our course to be delivered online via video conference.
Online reclassification courses will continue as scheduled. In-person part one reclassification courses will be held online in the short to medium term.
Our PSA Super SA Lunch and Learns will be delivered as scheduled but by video conference – see the full details of those sessions here.
Advise will be provided to members already enrolled in any other courses as to if those specific courses will be going ahead in a moderated online form or postponed.
More information on the availability of training courses will be provided as the courses are developed.