Escalation of Industrial Action - Public Statements Explaining Workload Pressures

22 April 2016

In accordance with the authorised industrial action and recognising the Department's unwillingness to provide commitments sought by members, the next phase of industrial action is to advise external stakeholders and public that if they are encountering delays this is due to DECD being unable to address the workload crisis.

The following are signature blocks and phone messages to be applied when dealing with external stakeholders. The purpose of this action is to ensure that members are 'protected' against the understandable frustration of external stakeholders encountering ongoing delays and unanswered phone calls.

Signature block
Please be advised we are attempting to get to your matter as quickly as possible but due to the unwillingness of the Department to address staffing and workload concerns PSA members are undertaking authorised Industrial Action. This action has been taken as a last resort by PSA members out of concern for the long term ability to look after families. We are having to prioritise our attention, however we will not knowingly put children at risk. We apologise for any delay but ask that you direct any complaints to the Chief Executive of the Department, Mr Tony Harrison.

Phone message:
Thank you for your call. I'm sorry that we can't get to your call at the moment but due to the unwillingness of the Department to address staffing and workload concerns PSA members are undertaking authorised Industrial Action. This action has been taken as a last resort by PSA members out of concern for the long term ability to look after families. We are having to prioritise our attention, however we will not knowingly put children at risk. We apologise for any delay but ask that you direct any complaints to the Chief Executive of the Department, Mr Tony Harrison.


Posters:
Posters are currently being designed and will be circulated next week. These will be for placing in all public areas. These will ensure those attending offices are also fully informed. Remember if the posters inexplicably vanish put up new ones.

It is essential that all members participate in the public explanation of the crisis within DECD. As of Tuesday 26 April please ensure your phone messages are updated and signature blocks amended and when the posters are circulated make sure they are displayed in all public areas.

If your employer states that you should remove this wording, please ask that they detail their request in writing and respond in writing to your management accordingly:

I am undertaking authorised industrial action. The purpose of these public statements is to explain why external stakeholders and the public are encountering unacceptable delays. DECD has so far refused to accept that the system is in crisis and consequently PSA members have no alternative but to protect themselves through this public explanation.

This escalation of action is the next phase on getting DECD to properly address the commitments sought in our dispute letter (link here). Talk to your colleagues – ensure all members participate – if colleagues are not members get them to join and get involved – together we will keep the pressure on DECD.

More information about the next phase of the campaign will be sent out soon. For further assistance and guidance contact your worksite representative or the PSA.