Community Corrections Workload Tool | Call for Feedback

14 March 2019

On 12 March 2019, PSA attended a staff presentation delivered by Principal Advisor Community Corrections about the proposed Workload Tool.

The newly revised Workload Tool is an initiative by the Department for Correctional Services (DCS) to ensure workload is being accurately monitored to ensure an equitable distribution among staff since the commencement of Home Detention Integration. The current Workload Tool was outdated and did take into consideration the current work of Community Corrections Officers (CCOs) CCO3s.

The new tool has been amended to include CCO3s. Attendees were also advised that the Workload Tool is based on tiers and not on number of files held or order types.

Members have been advising the PSA over the last few months that their workloads were unsustainable and were increasing well beyond their capacity. The PSA conducted a series of worksite visits late last year to talk with members about this matter and how it can be progressed in a collective manner. The PSA was aware that DCS had established a working group to develop a Workload Tool and considered that it would be prudent to evaluate this before formally escalating workload concerns on behalf of members.

A PSA Worksite Representative and her colleagues provided good feedback for consideration at the presentation. It was requested that as part of an open and genuine consultative process, a summary of feedback from each worksite be provided to all staff. This was agreed to.

Below is a summary of points raised at the presentation this week:

1. Credit needs to be given to Community Service Officers who are responsible for working on dual files.

2. Electronic Monitoring should be remain at the value level of 2.0 irrespective of what phase the offender is deemed to be at.

3. There has not been enough value added for reports that have to be produced with minimum time frames.

4.The Workload Tool should not have staff work at 100% capacity. A slight reduction to 90% would accommodate staff shortages due to leave, increasing complexities of clients and overall staff well-being.

5. Offenders moving from a Phase 1 to Phase 2 should not occur automatically after 8 weeks without notification to the Team Supervisor and Case Manager with an opportunity to review.

6. Consistent ‘crashing’ and insufficiencies of the White JIS system needs to be factored in as this is a regular occurrence and impacts on productivity and efficiency.

7. Workload for Team Supervisors will increase in management of the Workload Tool.

8. Difference in time frames for case managing offenders with Freedom of Movement vs offenders who are provided with passes needs to be investigated and allowed for.

Further presentations are planned for all metro and regional community corrections sites. Following this, an interim Workload Tool will be trialled at 4 sites (Port Augusta, Berri, Edwardstown and Holden Hill). It is anticipated the trial will run for 6 months to ensure a broad range of feedback is captured.

The PSA will be provided with regular updates at our Community Corrections Consultative Forums. The next forum is scheduled for 19 May 2019.

The PSA encourages members to provide feedback to PSA via email.

It is crucial that the outcomes of the Workload Tool are accurate as this will be used by DCS to resource community corrections offices going forward. Stay engaged and provide feedback so as to positively influence how your work tasks are registered.

The PSA is committed to working collaboratively with DCS and members to ensure genuine consultation is undertaken to enable a fair and reasonable Workload Tool to be developed.

The PSA will be scheduling in workplace visits over the coming weeks to further discuss workload matters.